Refunds & Cancellation
A 14-day money-back guarantee, cancellation in two clicks, and no attempt to make either difficult.
Version 1.0 · Effective · Last updated
1. Cancelling your subscription
Go to Account → Billing & plan → Cancel subscription. Two clicks, immediate confirmation by email, no phone call and no questions you have to sit through.
Cancelling stops the next renewal. You keep full access until the end of the period you have already paid for — cancelling on day 2 of a 12-month plan does not cut you off on day 2.
2. The 14-day money-back guarantee
If Core is not for you, tell us within 14 days and we refund you in full:
- within 14 days of starting a new subscription; or
- within 14 days of an automatic renewal being charged.
No explanation required. Email finance@coregatesolutions.com or use the contact form. We process it within 5 business days and your access continues until the refund is issued.
3. Refunds outside the 14 days
We will consider a pro-rata refund where:
- a fault on our side made the Service substantially unusable for an extended period;
- we removed a significant feature that you had paid for;
- you were charged in error or charged twice; or
- there are exceptional personal circumstances — just ask, we are reasonable.
Outside those cases, monthly plans simply stop at the end of the paid month, and longer plans run to the end of the term.
4. How refunds are paid
Refunds go back to the original payment method. Your bank usually shows it within 5 to 10 business days, though the exact time is up to them. GST charged on a refunded transaction is refunded with it.
5. What is not refundable
- Periods already used, beyond the 14-day guarantee.
- Accounts closed by us for a serious breach of the acceptable use policy.
- SMS usage beyond the included fair-use allowance, where already incurred.
- Amounts under US$1, which we credit to the account rather than process.
6. If we end your subscription
If we withdraw the Service or close your account for any reason other than your breach, we refund the unused portion of your term automatically, without you having to ask.
7. Your statutory rights
This policy sits on top of your rights under Singapore law and does not replace them. Under the Consumer Protection (Fair Trading) Act 2003 you have protections against unfair practices and, where a service is not as described, remedies that this policy cannot take away.
If you are unhappy with how we have handled a refund, please email finance@coregatesolutions.com first — we would much rather fix it directly. Singapore consumers may also approach the Consumers Association of Singapore (CASE).
Document control. Version 1.0, effective . Issued by Coregate Solutions Pte Ltd, 105 Cecil Street, #11-00, The Octagon, Singapore 069534.
Questions? Email admin@coregatesolutions.com — mark it for the attention of the DPO if it concerns personal data.