How can we help?
Short guides for the things people ask about most. If you cannot find it, a real person answers the contact form.
Getting started
Creating your account, starting the free trial and switching apps on.
Open →Plans & billing
Changing apps, switching terms, invoices, GST and cancelling.
Open →Your account
Password, two-factor, signed-in devices and contact preferences.
Open →Using Corefitness
Train with a real coach.
Open →Using Corepocketexpense
Know where the money went.
Open →Using Corecalendar
Stop emailing about times.
Open →Quick answers
The five things support gets asked most often.
Check spam first — it arrives within a minute from no-reply@coregatesolutions.com. If it is genuinely missing, request it again from the login page, and add that address to your contacts.
On iPhone open the app in Safari, tap Share, then "Add to Home Screen". On Android open it in Chrome, tap the menu, then "Add to Home screen". It then opens full-screen with its own icon.
Yes, as many as you like — phone, tablet and computer all at once. Everything syncs automatically. You can see and sign out of devices under Account → Security.
Account → Billing & plan → Cancel subscription. Two clicks, no phone call. You keep access until the end of the period you have paid for.
Tell us what you expected to happen, what happened instead, and roughly when. A screenshot helps enormously. Send it through the contact form.
Still stuck?
We answer every message ourselves. There is no bot in the middle.
Support hours 09:00–18:00 Singapore time, Monday to Friday.